FAQ – Cozy Home

F.A.Q's

If you have any further questions, please contact our product specialists. We'd be delighted to answer any questions and help you find what you need.

What are your delivery times? What are your delivery times?

We aim to ensure delivery of all in tock items within 10 business days Monday to Friday. Please email info@ for an expected lead time for out of stock items before placing an order.

What payment methods do you accept? What payment methods do you accept?

We accept shop pap and google pay. You can use a debit or credit card to complete your purchase.

I have recived a damaged item. How do I get it replaced? I have recived a damaged item. How do I get it replaced?

We have a dedicated warranty team who can help you get any issue resolved for you. If you have an issue with your product please email info@ with as mush information as possible, this will help you get your issue resolved quickly. Send us your order number, the name on the order, which item is damaged and if you can include an image of the damage that will help process your return or replacement as fast as possible.

Can I cancel my order? Can I cancel my order?

Yes you have up to 30 days to cancel. We will be happy to cancel and refund you for yur order with no questions asked.